Yes, prices do not include sales tax, delivery fee if any apply or any additional fees.
Yes, but travel fees may vary and a minimum is required to fulfil the order. Please call our office for a current quote.
No. We arrive early to set up so you get the entire rental time to play.
That depends on how many rentals we have that day. Generally we arrive 1-4 hours before the rental time begins. We may call to deliver the evening before.
No. The jump should be clean when you get it. All Star Jumpers Party Rental LLC cleans and disinfects after every rental.
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Please check out our policies page for details.
Yes all orders require a $50 Credit Card deposit. They are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a rain check that is good for 1 year. Please discuss concerns with customer service.
When it comes to weather we will monitor and communicate any concerns up to 6 hours before upcoming event. You can choose to postpone, reschedule or cancel with full refund. If we set up with chances of rain, some inflatables are fine in light rain, if worsen remove children and turn off blower and cover it blower from rain. You may then wait till rain stops and continue to inflate inflatable or call us to pick up. After set up there are no discounts or refunds if you can not continue you event. Covid cancelation is fine just give us a call to move forward.
Yes, someone must be present to let us know where to set up.
Most of our jumps (all of our character jumps for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Yes, but a minimum may be required. Please call for questions.
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.