Frequently Asked Questions for Party Rentals
No. We arrive early to set up so you get the entire rental time to play.
Yes all orders require a $50 Credit Card deposit. They are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a rain check that is good for 1 year. Please discuss concerns with customer service.
When it comes to weather we will monitor and communicate any concerns up to 6 hours before upcoming event. You can choose to postpone, reschedule or cancel with full refund. If we set up with chances of rain, some inflatables are fine in light rain, if worsen remove children and turn off blower and cover it blower from rain. You may then wait till rain stops and continue to inflate inflatable or call us to pick up. After set up there are no discounts or refunds if you can not continue you event. Covid cancelation is fine just give us a call to move forward.
Yes, someone must be present to let us know where to set up.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
If you have any other questions, please feel free to call us any time at: 706-305-9328




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